This Privacy Policy applies to all personal information collected by Track Changers (we, us or our) via the website located at www.trackchangers.com (Website). 

1. What kind of information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile. 

2. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information. 

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

a) whether the information or opinion is true or not; and

b) whether the information or opinion is recorded in a material form or not.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. 

Sensitive Information will be used by us only:

a) for the primary purpose for which it was obtained;

b) for a secondary purpose that is directly related to the primary purpose; and

c) with your consent or where required or authorised by law.

3. How we collect your Personal Information

a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. 

c) We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for up to 365 days and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review. 

d) We generally don't collect Sensitive Information, but when we do, we will comply with the preceding paragraph. 

e) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party. In cases like this, we will take steps to make you aware of the information that was provided by a third party. 

4. Purposes of collection

a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business. 

b) We customarily only disclose Personal Information to our service providers who assist us in operating the website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. 

c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link. 

d) You can manage your marketing preferences through your account settings or by contacting our Privacy Officer. We will process opt-out requests within 7 business days of receipt and maintain records of your preferences. Marketing communications will not exceed two messages per month, and each communication will clearly display preference management options. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request. 

5. Security, access and correction

a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise, or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a minimum of 7 years to fulfil our record keeping obligations. 

b) Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our business adhere to the standards set by PCI-DSS as managed by PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

c) Additionally, links within our Website may redirect you to a secondary Website (www.trackchangers.thinkific.com). Thinkific.com provides an online platform that allows us to sell additional products to you, such as online courses. A separate privacy policy pertains to use of this secondary website, which is available when interacting with this secondary website. 

d) We implement industry-standard security measures including encryption, access controls, and secure data centres to protect your Personal Information. When deletion is required, we use secure erasure methods including digital shredding and physical destruction of storage media. 

e) The Australian Privacy Principles:

i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13). 

f) Where you would like to obtain such access, please contact us in writing via the contact details set out at the bottom of this privacy policy. 

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us via the contact details set out at the bottom of this policy. All complaints will be considered by Lisa Smart and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. 

7. Documentation and response timeline

We will acknowledge receipt of your complaint within 7 business days and provide you with a reference number. Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 7 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 12 months following resolution. If the matter requires escalation, our Privacy Office will personally review your case within 7 business days of the escalation request. 

8. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances. 

9. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with that law. 

10. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info@trackchangers.com.